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<h1 style="font-size: 30px; font-weight: 800; color: #0f172a; margin: 0 0 6px 0;">Return Policy</h1>
<p style="font-size: 14px; color: #64748b; margin: 0;">Sun Robotronics • Ghaziabad, Uttar Pradesh</p>
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At <strong>Sun Robotronics</strong>, we strive to deliver tested, dependable electronic components and robotics kits. Please review our return conditions and procedures below before initiating a return or replacement request.
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<h2 style="font-size: 18px; font-weight: 700; color: #0f172a; margin-bottom: 8px;">1. Return Window & Eligibility</h2>
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<li style="margin-bottom: 5px;"><strong>7-Day Return Window:</strong> Eligible standard hardware components, DIY kits, and accessories may be returned within <strong>7 days</strong> of confirmed delivery.</li>
<li style="margin-bottom: 5px;"><strong>Packaging Condition:</strong> Items must be returned in their original packaging with all included accessories, documentation, and pin headers intact.</li>
<li style="margin-bottom: 0;"><strong>Condition of Goods:</strong> Returned items must be unused, unburnt, and free from any signs of soldering, pin modification, or physical stress.</li>
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<h2 style="font-size: 18px; font-weight: 700; color: #9f1239; margin-top: 0; margin-bottom: 8px;">2. Non-Returnable Products</h2>
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<li style="margin-bottom: 5px;">Customized minor or major academic projects built to specific customer synopses once delivered.</li>
<li style="margin-bottom: 5px;">Custom 3D-printed enclosures, rapid prototyping brackets, or bespoke CAD models.</li>
<li style="margin-bottom: 0;">Integrated circuits (ICs), microcontrollers, or development boards damaged by reverse polarity, overvoltage, or electrostatic discharge (ESD) after delivery.</li>
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<h2 style="font-size: 18px; font-weight: 700; color: #0f172a; margin-bottom: 8px;">3. Transit Damage & Missing Items (48-Hour Protocol)</h2>
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If your shipment arrives damaged, broken, or with missing components, you must report it within <strong>48 hours of delivery</strong>:
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<li style="margin-bottom: 5px;">Provide an uninterrupted <strong>unboxing video</strong> clearly showing the outer shipping label and package condition.</li>
<li style="margin-bottom: 0;">Share photos of damaged components via WhatsApp or email to speed up testing verification and replacement dispatch.</li>
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<h2 style="font-size: 18px; font-weight: 700; color: #0f172a; margin-bottom: 8px;">4. Return Shipping Address</h2>
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Approved returns must be packed securely in an outer cardboard box and shipped via a trackable courier to our workshop:
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<strong>Sun Robotronics</strong><br>
Third Floor, Shop No. 2, Central Market,<br>
Near Old Bus Stand, Ghaziabad – 201001, Uttar Pradesh, India.<br>
<strong>Contact:</strong> +91-9821605575
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<p style="margin: 0 0 4px 0; font-weight: 600;">Need to Initiate a Return or Replacement?</p>
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Call / WhatsApp: <a href="tel:+919821605575" style="color: #38bdf8; text-decoration: none;">+91-9821605575</a> •
Email: <a href="mailto:sunrobotronics@gmail.com" style="color: #38bdf8; text-decoration: none;">sunrobotronics@gmail.com</a>
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